Bus boss sorry over driver who refused to help disabled mum
Mr Soper said First would also inform the family of developments in the investigation.
Renu and Arjun said they accepted the apology but repeated a call for all drivers to show respect.
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are very, very sorry about the experience. The number of problems that arise in this context are small."
"We are still carrying out our internal investigation and it is not appropriate for me to comment on our relationship with any member of staff.
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Renu, of Briarfield Nike Air Max American Road, Timperley, Altrincham, was preparing to get off the 135 single decker bus at Piccadilly when the incident occurred.
"We will take the action we feel appropriate to stop this happening in the future.
Managing director Richard Soper issued an unreserved apology and revealed all 1,600 drivers are facing increased training to further raise awareness of issues affecting disabled passengers. Buses will also be checked to ensure they display phone numbers so passengers can lodge complaints.
Mr Soper said: "Clearly she had a bad experience. I wanted to take the opportunity Air Max Warhawk
delivering more than 200,000 readers in Greater Manchester.
to deliver an apology face to face.
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