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One driver, who scored 96.7pc for a journey from the airport to Abbey Pines Clinic, asked whether his passenger was a mystery shopper after recognising him from a previous trip that morning. He said he never forgot a face as he had been driving taxis for 18 years.
Black cab journeys trigger more complaints than those in private hire vehicles 69 per cent of all complaints in 2009 in Manchester. Problem issues include the standard of service for disabled people, night time journeys from the city centre, inaccurate fare charges and drivers' knowledge Air Max 72 of the area.
Cab driver swears at wrong passenger
have fallen below our usual high standards, please write in the first instance to: Rob Irvine, editor, Manchester Evening News, Mitchell Henry House, Hollinwood Avenue, Chadderton, Oldham OL9 8EP.
The licensing unit will now interview these drivers and some may be offered formal training. Forty seven drivers gave excellent service, scoring over 95pc.
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A council spokesman said: "We learned a great deal from the exercise. As well as showing up areas where the service could be improved, it also highlighted good practice.
One hundred journeys were taken for the pilot scheme during May and June this year. Each mystery shopper assessed areas such as the external appearance of the vehicle and interaction with the customer.
Greater Manchester Business Week is the region's number one provider of business news andfeatures, targeting a bespoke business audience with 12,687 copies every Thursday.
advance about the exercise, to spot the mystery shoppers.
They also gave a mark for overall satisfaction. A satisfaction mark of 70 per cent was deemed acceptable. Twenty one scored less than this, mainly due to the poor interpersonal skills of the driver.
"We are going to carry out further exercises and already have one planned to look at the experiences of passengers with disabilities."
One problem thrown up by the pilot scheme was the ability of many drivers, who had been warned in Air Max Junior
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